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  • Our Services

    HP Billing Services, LLC motto is: 'more time for your patients and the rest of your life.' We specialize in medical claims billing, additional administrative and practice management services.

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  • Health Professionals

    We serve a variety of health professionals with medical claims billing, additional administrative and practice management services.

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Join Us

Welcome to HP Billing Services

I am located in the local area, can you help me?

Yes, we serve medical health professionals in Vancouver, WA and Portland, OR. Whether you are a local medical health professional practicing in the Pacific Northwest, which is our home territory, or working anywhere in the United States, we are committed to serving your medical claims billing needs. We have a strong presence in Portland, Oregon and Vancouver, Washington and also enjoy supporting medical health practices throughout the United States.

Do you specialize in mental health billing?

Yes, we serve the medical claims billing services needs of Neurologists, Psychiatrists, Clinical Psychologists, Psychiatric Nurse Practitioners, Social Workers, Licensed Professional Counselors, Licensed Marriage and Family Therapists, Licensed Professional Counselors, Substance Abuse counselors, and all other Masters level therapists who are in private practice in an outpatient setting. More information about our Medical Claims Services. Learn more.

Is medical claims billing different from mental health claims?

Yes, there are vast differences between mental health claims processing and medical claims processing. For example, many times the mental health payer is different than the patient’s medical payer. Also, authorizations may be handled by a third-party. What is on the patient’s insurance card may not actually indicate their mental health benefit. We call to check benefits and eligibility for your potential new patients and thoroughly discover how a patient’s outpatient mental health benefit works. We learn what your patient’s deductible is, co-pay, co-insurance, number of sessions available, treatment plan requirements, and all other pertinent information. Our aim is to process “clean” claims readily paid by insurance companies (minimizing denials), thus ensuring your bottom-line needs. It is wonderful to treat and care for counseling and therapy clients, but vitally important our mental health professionals are paid for their very valuable work.

How about the claims billing needs of other health professionals?

Yes, in addition to mental health professionals, we also serve the medical claims billing needs of Medical Nurse Practitioners, Physical Therapists, Occupational Therapists, Speech Pathologists and Chiropractors who work in an outpatient setting. Our aim is to support all medical health professionals in doing very valuable work for their patients. Much is needed to restore life and function, and we are very proud to serve these wonderful medical health professionals. Our people work to discover a patient’s benefit and eligibility, deductible, co-pay, co-insurance, number of sessions available, treatment plans, and all other important information. Our goal is to support your practice by doing what is necessary to process “clean” claims meaning getting payment for valuable work.

Who are your employees?

Our employees have many years of medical insurance claims processing experience. We hire people who are excellent in customer service and work to make sure your claims, accounts, and all related matters, are handled in the most professional manner. In short, we bring a collection of experience, designed to increase the profitability of your practice. Unpaid claims, denied claims, patients who have not paid their amount due, do not support the valuable work done every day. We are here to support your professional vision! Put the focus on your patients and not medical claims billing.

Is there a customary fee for outsourced medical claims billing?

There is no usual and customary fee or structure for charging clients for billing services. Billing companies may charge an hourly fee, a percentage of fees collected, or a basic monthly per diem based on the average rate of services provided to the client. There are some estimates the cost of outsourcing billing could range from 6% to 10% of the amount billed based on the level of service provided to the client.

How much do your services cost?

For new providers the initial set up fee is $150. Due to our comprehensive level of service HP Billing Services, LLC our service charges 8% of all collected payments from patients, and insurance companies. In addition, we offer administrative services designed to manage your large paperwork requirements which are billed at our current administrative hourly rate. Learn more. We also provide Practice Management consultation and support. Learn more.

Will your billing service increase my income?

Yes! The number one consideration for using an outside medical claims billing service should be to increase practice income. Our experience is we raise the practice income of our clients up to 20% even 25%. Please note if you do not have the time to keep up with unpaid patient balances, or unpaid insurance claims, much of your practice income is being consistently lost. Not properly collecting on co-pays can add up to 20-40% of your practice income. And if you are not properly collecting deductibles then, in effect, you are paying your patients’ deductible for them, as deductibles are taken from any medical insurance reimbursement. It pays to have an excellent medical billing service to supervise payments keeping your account receivables to the absolute minimum.

Will your billing service remove the need for me to have a staff?

This depends on the size of your practice. Our support will take care of all matters concerning medical claims billing but you may still need office staff for scheduling, filing, getting authorizations. However, with our service your office staff will have more time and resources to devote to the other administrative aspects of your practice. Also, we offer additionalAdministrative Services to assist with your many paperwork requirements. Learn more.

But I don’t have any office staff!

That’s ok. Many of our clients are solo practitioners, meaning we coordinate directly with the provider of services as we manage your medical claims processing. For our solo practitioners we also offer Additional Administrative Services as a much-needed resource. Why do ALL the work yourself when you can hire our staff to help with time-consuming administrative duties. Learn more.

Do you verify benefits and handle authorizations?

Yes. We will obtain benefits and eligibility information, and authorizations, for all your new patients each month and discuss with you this information BEFORE your first appointment.

Where are my payments sent to?

All payments from insurance companies are sent directly to the address you have provided to us in your initial provider information form. This means you have total control over your finances. Please make sure to fax us your EOBs as soon as they arrive, and any patient payments for deductibles, co-pay, co-insurance. This gives us the timely information to create accurate patient statements which are mailed for what is owed your practice. Make sure you inform us of all patient payments to keep patient records accurate.

How will I stay informed about my practice?

We provide you with monthly provider reports which keep you on top of your practice. Please refer to our “Services” page. Learn more.

If I have a question to whom do I call?

Each practice is assigned a personal billing specialist who understands your practice. If your billing specialist has any questions they will contact you via your e-mail, voicemail, and fax contact information. The important focus is to be available to our clients. Research has shown there are many complaints about medical billing services leaving their clients “high and dry”. Phone calls, faxes, and e-mails not returned. We are here to support your very valuable work with patients.

Are there any other additional costs?

Using your business envelopes, stationary for monthly patient statements, and remit envelopes is provided at an additional charge. Providing remit envelopes for patients encourages prompt payment directly to your office. Our service pays for all postage, electronic billing fees, HCFA forms, telephone, training, software updates, and maintenance costs. Check out our Additional Administrative Services. Learn more.

Are you HIPAA compliant?

All our staff follow HIPAA guidelines when processing your patient information. Our HIPAA guidelines are outlined in our HIPAA agreement with our clients. Due to HIPAA requirements it is our professional opinion information sent by fax is more secure than information sent directly by e-mail attachment.

At HP Billing Services, LLC our goal is to either have encrypted e-mail transmission, or the ability to communicate directly through our website for security purposes. (For example, when communicating with Wells Fargo by e-mail they send an e-mail response to their customer asking them to go to the WF website and click on Messages to receive their secure e-mail response).

In the meantime, we ask all information be sent by e-fax, or facsimile transmission (i.e. good old-fashioned fax machine) and not by e-mail attachment. HP Billing Services, LLC is not liable for information sent by e-mail attachment. In today’s world of increased crime e-mail communication can be seen by unknown third parties anywhere along the e-mail communication process. We must protect the confidential medical information of your patients.

Do I need to sign a long-term contract?

There is no long term contract. If you are dissatisfied with our service we only ask you give us 30 days to terminate the work. We provide this offer because our clients are extremely satisfied with our work. For example, we have many long-term clients very dedicated to our service.

I want to get started. What do I do?

Contact us. In your initial discussion with us share the important needs of your practice and together we will establish a workable agreement. At that time we will send you a Letter of Agreement, our HIPAA agreement, and a New Provider Enrollment Packet.

How do I send you the data for claims processing?

Our medical practitioners complete the Intake Log Form listing all dates of service to be billed and patient payments to be applied or posted to their accounts. This can be faxed on a daily, weekly basis (recommended) or bi-weekly, or even monthly. We then electronically bill the claims and post patient payments for co-pay, co-insurance, and deductibles. For the best protection of confidential patient information we recommend you fax the information to us. You can also mail the log forms and EOBs directly to us by mail.

Thank you for your interest in HP Billing Services, LLC. We are here to serve you on the front lines of the medical health field as a dedicated medical health professional. Much paperwork, and other demands, take away from the valuable work of helping patients find healing, improvement, and health in their lives. Learn more. Contact us.

HP Billing Services, LLC

400 Evergreen Blvd., 322D

Vancouver, WA 98660

Fax: 971.275.1223

Phone: 971.200.4675/877.567.4066

 

Billing mailing address:

P. O. Box 19929

Portland, OR 97280

e-mail: information@hpbillingservices.com

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